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Unit 1
Unit 2
Unit 3
Unit 27
Unit 16
Unit 17
Unit 21
P1
Demonstrate effective interpersonal skills in face to face communication. To achieve this criterion you must demonstrate effective interpersonal skills in face-to-face communication on at least two different occasions.
Job interview role play
P2 and P3
You work as an IT technician within a small company called Zara Solutions.
You have been asked to prepare a training program on using email for IT users within the company. Prepare written training materials in two different versions: one for non-technical users and the other for users with good technical knowledge of IT.
P4
Working in pairs, email copies of your guides to each other and proof read each other’s work to check for spelling, grammar and formatting errors.
To achieve this criterion you will need to provide evidence, for example screenshots, that you have emailed the materials, checked the attachments you received for viruses and made corrections to the work you received including evidence
P5
Your boss wants you to try out a new method of delivering the training material in “P1” and has asked you to choose and use a specialist communication channel.
Select, set up and use a specialist communication channel to communicate and exchange information. This could be in the form of blogs, pod cast, wikis, video conferencing and any other form of specialist communication channel.
P6
Technology has continued to shape human society. Explain the social impacts of the use of IT on individuals, society and communities in word document. Proof read your work to check for spelling, grammar and formatting errors. Show evidence that you proof read your work.
Minimum of 2 A4 pages
M1
Your boss has asked you to justify why the specialist communication channel you have chosen in “P5”is effective for a given purpose. With a minimum of 500 words justify why the specialist channel you have chosen is effective for that purpose
M2
Users of home and business computers must deal with many threats to the security of their systems. Use a presentation tool to describe the range of threats and annoyances that IT users need to be aware of and protect against. This will be presented to your boss and colleagues at work
Minimum of 10 slides
D1)
Your boss now wants you to produce a set of guidelines for other employees that explain how to stay safe and secure while using the specialist communication channel that you chose.
Use a booklet to describe how to ensure safe and secure use of a specialist communication channel. Use appropriate images to enhance the overall look of the booklet